Return Policy

Last Updated: 20/05/2026

At CarFlow Essentials, customer satisfaction is important to us.

Returns

We accept returns within 14 days of delivery under the following conditions:

* Item must be unused and in original packaging
* Item must not be damaged due to misuse
* Proof of purchase is required

Non-Returnable Items

For hygiene, safety, or supplier restrictions, some items may not be eligible for return.

Damaged or Defective Items

If your order arrives damaged or defective:

1. Contact us within 48 hours of delivery
2. Include clear photos/videos of the issue
3. We will review and provide a replacement or refund where applicable

Refunds

Once approved:

* Refunds are processed back to the original payment method
* Processing times may vary depending on your bank/payment provider

Order Cancellations

Orders can only be cancelled before processing begins.

Once shipped, cancellations are no longer possible.